Regen Travels Ceased Trading: What to Do if Your Holiday is Cancelled

The UK travel industry has been hit with another significant blow as Regen Travels (trading under Regen Central Ltd) officially ceased trading and entered liquidation. For thousands of travelers who booked through the agency, which also operated as One Haji and Umrah and Oneworld Travels, the news has left holiday plans and pilgrimage trips in limbo.

If you are one of the affected customers, navigating the refund process can be complex. Here is everything you need to know about the Regen Travels ceased trading situation and your rights as of April 2026.

What does “ceased trading” mean for Regen Travels customers?

When a travel company says it has “ceased trading,” it means the business has stopped selling new bookings and can no longer fulfill existing ones. In plain English: Regen Travels is not operating anymore.

This is different from filing for bankruptcy protection, where a company might restructure and continue. Ceasing trading usually means the end of the road. For customers, that often means prepaid trips, flights, hotels, packages, are not going ahead as planned.

If you have an upcoming trip booked through Regen Travels, you should assume it will not operate unless you hear directly from the company or another provider stepping in (which is rare).

Why did Regen Travels cease trading?

Regen Central Ltd, based in Hertfordshire and London, lost its Air Travel Organisers’ Licensing (ATOL 11020) on January 13, 2026. Shortly after, the company entered formal liquidation. This forced an immediate halt to all operations, resulting in the cancellation of all future holiday packages to destinations including Italy, Bali, Thailand, and Saudi Arabia.

According to the Civil Aviation Authority (CAA), the company’s collapse is part of a wider trend of independent UK operators struggling with rising costs and dwindling fuel supplies.

Will Regen Travels customers get their money back?

This is the question everyone wants answered. And the honest answer is: it depends.

• If you paid by credit card, you have the strongest protection. Under Section 75 of the Consumer Credit Act (UK) or similar chargeback rights in other countries, your credit card provider may be jointly liable. You can file a claim to get your money back for services not provided.
• If you paid by debit card, you may still have chargeback rights through your bank, but it is not guaranteed. The process can also take longer.
• If you paid by bank transfer, cash, or check, recovering your money becomes much harder. You may need to file a claim as an unsecured creditor if the company enters formal insolvency. In most cases, unsecured creditors get little or nothing back.

Your first step should be to check how you paid, then call your bank or credit card provider immediately.

Will Regen Travels customers get their money back?

Unfortunately, the answer depends heavily on how your trip was booked:

• ATOL protected bookings: If your holiday was a flight-inclusive package, it should have been protected by the ATOL scheme. However, the CAA recently issued a stark update stating they believe the company had no outstanding ATOL-protected bookings at the time of collapse.
• Non-protected bookings: If you booked “accommodation-only,” a non-flight package, or a “flight-only” deal where the ticket was issued immediately, you are not protected by ATOL. In these cases, the CAA has warned that no refunds will be issued through their scheme.

Steps to take if you are affected

If you are caught in the Regen Travels ceased trading fallout, do not wait for the company to contact you. Take the following steps immediately:

1. Check your ATOL certificate: Search your emails for an ATOL Certificate. If you have one, email the CAA at [email protected] to verify if you can make a claim, despite their recent “no refunds” announcement.
2. Contact your bank (Section 75): If you paid more than £100 using a Credit card, you may be protected under Section 75 of the Consumer Credit Act. Contact your bank to start a “chargeback” or claim against the credit provider.
3. Travel insurance: Review your policy for “Scheduled Airline Failure” or “End Supplier Failure.” While many basic policies exclude company liquidations, premium covers may provide a lifeline.
4. Hajj and Umrah pilgrims: As Regen Travels specialized in pilgrimage trips, check with the Council of British Hajjis (CBHUK) for specific guidance on alternative arrangements or support for the 2026 season.

How to claim a Regen Travels refund via travel insurance

Travel insurance is often an afterthought, but today it becomes your best friend.

Many comprehensive travel insurance policies cover “supplier insolvency” or “financial failure” of a tour operator, airline, or travel agent. If your policy includes this, you can file a claim for prepaid, non-refundable trips that Regen Travels will not fulfill.

Important caveat: Not all policies include this coverage. Standard “cancel for any reason” policies may exclude insolvency. You need to read your policy wording carefully or call your insurer directly.

If you booked through a package holiday that was ATOL-protected (in the UK) or bonded under similar schemes elsewhere, you may have additional protection. Check your booking confirmation for any protection scheme logos.

Final thoughts: Act fast, but do not panic

News that Regen Travels has ceased trading is stressful, especially if you have a trip planned for the coming weeks. But panicking does not help. Acting methodically does.

Your money is not automatically gone. Credit card protections, chargeback rights, and travel insurance claims can recover some or all of what you paid. The key is to start those processes today, not tomorrow, not next week.

For future bookings, this is also a reminder of a hard lesson: always pay by credit card for large travel purchases. That single choice is the difference between a recoverable loss and a complete write-off.

If you are affected by the Regen Travels news, start with your bank. Then call your insurer. And do not book anything new until you know exactly what you are getting back