- Lloyds Banking Group tests a new AI financial assistant with 7,000 staff, aiming to transform retail banking through digital intelligence.
Lloyds Banking Group (LON: LLOY) is secretly defining the next era of innovation of banking in the UK. The financial assistant, which is an AI-powered system, has started the internal testing of the lender in large scale, and is meant to assist customers manage their spending, saving and investment. The shift places Lloyds at the center of the transformation of AI in finance in Britain and investors already take notice.
The Lloyds share price traded near 84.90p in early November 2025, gaining close to 9% in a single session, supported by optimism around the bank’s technology strategy and resilient earnings outlook.
How Lloyds’ New AI Assistant Is Changing Retail Banking
The pilot involves 7,000 employees, who’ve already conducted 12,000 internal tests of the AI assistant. The tool can chat with users, understand requests, plan and execute transactions, and hand over to human specialists when necessary, an emerging form of agentic AI that blends automation with personal banking.
According to Ranil Boteju, Chief Data and Analytics Officer at Lloyds, the system operates under “robust guardrails” to ensure safe and regulated interactions. The bank has been in regular contact with the Financial Conduct Authority (FCA) as it explores ways to deploy AI responsibly in customer-facing operations.
While the assistant won’t provide regulated financial advice, it will guide users on spending habits, saving goals, and investment planning, bringing a human-like experience to digital banking.
Lloyds Share Price Outlook
Lloyds shares show a notable recovery trend, closing at 84.90p, up nearly 9%. The price has rebounded sharply from the October lows near 77p, with the Bollinger Bands widening, a sign of growing volatility.
- Resistance: 85.8p – 90p
- Support: 77.8p – 81.5p
- RSI: 58 – leaning bullish
If the stock breaks above 85.8p, it could test the 90p psychological barrier, while sustained weakness below 78p may invite renewed selling pressure.
Lloyds Share Price Prediction 2025–2026
Analysts remain cautiously optimistic about Lloyds’ long-term trajectory. The integration of AI into its retail operations could significantly reduce costs, improve efficiency, and enhance customer retention all positive catalysts for earnings growth.
If execution continues smoothly, Lloyds’ share price could move toward 95p–100p in 2026, reflecting gradual revaluation from AI-related productivity gains. However, competition from digital-only banks and macroeconomic headwinds remain key risks.
How AI Could Transform Lloyds Banking Group’s Future
The shift toward AI banking isn’t just about automation; it’s about reshaping customer experience. Lloyds’ CEO Charlie Nunn highlighted that “agents talking to agents”, AI systems interacting across digital ecosystems, will be a defining trend for platforms like Apple and Google.
The bank already runs over 200 live AI use cases, including its internal Athena system, which supports 30,000 staff in handling mortgage and service tasks. If successful, Lloyds’ AI assistant could become one of the most practical use cases of AI in mainstream finance, bridging the gap between digital convenience and personalized service.
It’s a new digital tool designed to help customers manage money through natural conversations, automated planning, and secure transactions.
The bank plans a gradual rollout in 2026, starting with savings and spending features.
Analysts expect moderate upside potential, targeting 95p–100p, supported by cost savings and AI adoption momentum.
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